Last updated: August 30, 2026
Because of the sensitive nature of the research materials we sell, all sales are considered final once an order has shipped. We’re unable to accept returns on any product that has been opened, used, reconstituted, altered, improperly stored, or removed from its original packaging.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please reach out within 48 hours of delivery. Include your order number, a short description of the issue, and photos of both the product and its packaging. Verified claims may be eligible for a replacement, store credit, or refund, at our discretion.
Shipping-Related Issues
Once a package has been accepted by the carrier, it’s subject to that carrier’s own handling and policies. We’re glad to help you communicate with the carrier, but we can’t take responsibility for loss, theft, delay, or damage that happens after a package leaves our facility. If a shipping address was entered incorrectly at checkout, we’re not able to offer a refund or replacement for any resulting delivery problems.
Order Cancellations
Orders can be canceled only if they haven’t yet been processed or shipped. Once fulfillment has started, we can’t guarantee that a cancellation request will be honored.
Refund Processing
Approved refunds are issued back to your original payment method. Processing time depends on your bank or card issuer and is outside of our control.
Refused Deliveries
If a package is refused at the time of delivery, return shipping costs — and, where applicable, a restocking fee — may be deducted from any refund issued.
Questions
For anything related to a return, reach out through our Contact page or email support@reducedpeptides.com.